Returns Policy

Our Returns Policy:

We hope you will be completely satisfied with any product purchased from www.theauldbike.ie.

If for some reason you are unhappy with your product when you receive it, please notify us immediately by email to: sales@theauldbike.ie

Please Note: Any item that is soiled and/or damaged on return will not be refunded and any returned items will be resent back to the original delivery address.

All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (excluding delivery) will be credited when we have received, inspected and processed your return.

The item must be returned to us in the exact same condition as it was sold to the customer with all original packaging intact.

The latest acceptable date for returns is 14 days after you receive your order. Any items received after this date will be sent back to the original delivery address. Please indicate on your returns form (included with your order), the item(s) you are returning and the reason for return.

All goods should be returned via an insured, traceable service to:

FAO: Returns

The Auld Bike

Drumgora,

Stradone,

Co. Cavan,

Ireland

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is on our behalf we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned to us after 14 days after you placed your order cannot be refunded.

All of our vintage bicycles are sold ‘as-is‘ without warranties. The vintage bicycles which are available for sale on our website will come in working order (unless stated otherwise – such as our vintage bicycle ‘projects’ or ‘decorative use’ bicycles).

How do I return items?

Goods should be returned via an insured, traceable service to reach us within 14 days of your original order date (it is advisable to make a note of any tracking numbers in case they are required). All labels and original packaging must be present and the product in the condition it was received by the customer in, for us to be able to refund the returned item(s).

Please ensure that the returns form is completed and returned to us enclosed within your parcel.

Please make sure goods are securely packaged to avoid damage in transit.

I received an incorrect item?

If you receive an incorrect item, please notify us immediately by email to sales@theauldbike.ie and we will arrange to have the item picked up by courier.


Refunds

All refunds will be processed in accordance with our returns policy.

We will send you an email letting you know we have received and processed your return.

After you have received the email please allow 7 – 10 business days for the refund to be credited to your account.

If you are returning an item because it is unwanted, delivery charge is non refundable.

If the product is returned because it is not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.

Please allow up to 2 weeks for refunds to be processed and refunded to your card.