Our Returns Policy:
We hope you will be completely satisfied with any product purchased from www.theauldbike.ie.
If for some reason you are unhappy with your product when you receive it, please notify us immediately by email to: firstname.lastname@example.org
Returns policy for new parts:
Please Note: Any item that is soiled and/or damaged on return will not be refunded and any returned items will be resent back to the original delivery address.
All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (excluding delivery) will be credited when we have received, inspected and processed your return.
The item must be returned to us in the exact same condition as it was sold to the customer with all original packaging intact.
The latest acceptable date for returns is 14 days after you receive your order. Any items received after this date will be sent back to the original delivery address. Please indicate on your returns form (included with your order), the item(s) you are returning and the reason for return.
All goods should be returned via an insured, traceable service to:
The Auld Bike
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is on our behalf we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned to us after 14 days after you placed your order cannot be refunded.
How do I return items?
Goods should be returned via an insured, traceable service to reach us within 14 days of your original order date (it is advisable to make a note of any tracking numbers in case they are required). All labels and original packaging must be present and the product in the condition it was received by the customer in, for us to be able to refund the returned item(s).
Please ensure that the returns form is completed and returned to us enclosed within your parcel.
Please make sure goods are securely packaged to avoid damage in transit.
I received an incorrect item?
If you receive an incorrect item, please notify us immediately by email to email@example.com and we will arrange to have the item picked up by courier.
Returns policy for working-order bicycles:
In the event you were unhappy with your order after receiving it, just let us know by sending an email to firstname.lastname@example.org within 14 days from the date that you received your order, and we can discuss with you what arrangements need to be made for returning the bicycle to us by courier. Please note, the bicycle must be in the exact same condition when returned to us as it was was when you received it to qualify for a refund (total order value less the cost of the delivery fee), and must include all packaging etc. in which it came in, and must be packed correctly to ensure there is no damage sustained to it during courier transit when returning it back to us. Simply notify us by email within 14 days of receiving your order and we will be happy to accept return of it from you via courier providing it is in the exact same condition as when you received it from us. Please note that return delivery costs for returning the bicycle to us shall be on the customer’s behalf/cost, unless there was a fault on our behalf with the order such as incorrect order being sent to you, or an issue with the bike sustained during transit to you by courier. In the event that there was a mistake on our behalf with your order or if any parts may have been damaged during courier transit to you, we will repair or replace the parts in question for you at our own expense. Should the bike or any parts be damaged during courier transit to you, we must be notified of any fault/defect as soon as possible having received your order & within 24 hours of receiving it, so that we can submit a claim for damages to the courier company and trace any liability for damage sustained while in transit as soon as possible. In the event that a such situation arose, we would repair or replace the product or parts free of charge. New Parts which have been added to the working-order vintage bicycles that we sell, come with a 90-day warranty within the terms stated in this warranty. This warranty however will not cover; abuse, neglect, neglect beyond its purpose of product, work you have done or had done by someone else, flat tyres, warped wheels, bent frames or forks, and will not cover paint chips, scratches, loss of parts, or any other related malfunctions not due to our workmanship. New components which are expected to wear and tear as part of their normal function, such as tyres, tubes, chains, sprockets, brake blocks etc. are excluded from the terms of this warranty, unless there is a manufacturing defect in the part. Other items excluded from warranty are saddles, paint, chrome, chrome plating, polished aluminium items, where deterioration has been caused by normal wear and tear, exposure or lack of correct maintenance. The warranty does not cover bikes used on a commercial basis, e.g. by couriers or dispatch riders, etc.
We stand by the work we do, and all vintage bicycles that are advertised as working-order bicycles on our online shop are fully-checked before being packed & dispatched with the courier for delivery.
All of our vintage bicycle ‘Projects’ are sold ‘as-is‘ without warranties of any kind.
All refunds will be processed in accordance with our returns policy.
We will send you an email letting you know we have received and processed your return.
After you have received the email please allow 7 – 10 business days for the refund to be credited to your account.
If you are returning an item because it is unwanted, delivery charge is non refundable.
If the product is returned because it is not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.
Please allow up to 2 weeks for refunds to be processed and refunded to your card.